- There are no exchanges for single-ticket orders.
- For Miller subscribers
- Miller subscribers may exchange tickets up to one hour before a performance. Exchanges must be made in person.
- Please note: All exchanges need to be filled before the performance. No exchanges will be filled once a performance has passed.
- Broadway in West Michigan shows must be exchanged for a different performance of the same title.
- Spotlight Events may be exchanged for any event in the Miller season. If the request is filled with tickets at a higher value than the original seats, the difference will be charged. Lower-priced tickets will not be subject to a refund or credit.
All ticket sales are final. There are no refunds, even due to inclement weather.
If you lose or misplace your tickets, please come to the box office before the performance for assistance.
For the consideration of the artists and our patrons, anyone arriving while a performance is in progress will be seated only at times designated by the artist and their management.
Late arriving patrons will be directed to remain outside and observe the performance on the monitors until a designated seating time and may be directed to seats in the rear of the theatre until intermission.
The camera policy will vary from show to show. While Miller Auditorium does not have a policy prohibiting cameras, many artists do. When an artist requests a “no camera” policy, our staff is legally required to enforce this on behalf of the artist. Call 1 (800) 228-9858 or (269) 387-2300 before the performance or ask the house manager on the evening of the event to see if photos are allowed.
The use of video or sound recording devices is prohibited.
We believe children should be exposed to the cultural arts, but we are also sensitive to other patrons’ enjoyment. Many of our events are not suitable for younger children. Parents will be asked to remove their child(ren) if they are causing disruptions or cannot sit quietly. Children under five years of age are encouraged to attend specially designated family performances.
For safety reasons, we do require that every patron, regardless of age, must have a ticket to enter the theater. Because we are a public facility and must follow fire code protocols, every person in the theater must be accounted for. If you have questions regarding our policy on children in the theatre, please call the box office at (269) 387-2300 or 1 (800) 228-9858.
Miller Auditorium participates in several discount programs. It is the responsibility of the customer to inform the box office of any discounts or coupons at the time of purchase. Refunds will not be made for prior sales or failure to inform the box office of discounts or coupons.
Western Michigan University students receive a 50% discount on most show tickets thanks to a fund established by the Office of the President. WMU students are limited to one discounted ticket per event with a valid Bronco Card. Tickets may be purchased in person at the Miller Auditorium box office or by telephone at (269) 387-2300. WMU students must show their Bronco Card when picking up tickets and entering the theatre.
This discount is available only for shows presented by Miller Auditorium and does not apply to shows presented by companies not affiliated with the University.
Benefits-eligible WMU faculty and staff receive a 15% discount on all series and single-ticket purchases for personal use. A valid Bronco Card must be shown to pick up tickets. This discount only applies to shows presented as part of a Miller Auditorium series and may be used for up to eight tickets per qualifying event. Discounts can only be redeemed in person or via phone at (269) 387-2300 or 1 (800) 228-9858.
WMU faculty and staff may use the convenience of payroll deduction to pay for ticket orders of $100 or more. Deductions are divided over 18 pay periods. Please visit the Miller Auditorium box office with a valid Bronco Card to enroll in the payroll deduction plan (for the remaining pay periods in the fiscal year).
Arbor Financial Credit Union members receive up to 15% off select Broadway shows and select Spotlight events. Call the box office at (269) 387-2300 or 1 (800) 228-9858 for a list of available discounted performances.
Arbor Financial Credit Union member discounts are not available online. You must mention the discount when purchasing tickets. No refund is available on prior sales.
Wheelchair spaces with adjacent seating for a companion are available in Zone I of the Grand Tier and in Zone II of the Orchestra level. Hearing assistance receivers are available at the coat check on the Orchestra level. Signing will be made available for selected performances if arrangements are made one month in advance.
Notice of special needs should be addressed when tickets are purchased so that Miller Auditorium may service all patrons properly. For more information, call our Patron Services Manager at (269) 387-2320.
Voice and TDD Michigan Relay Center 1 (800) 649-3777.