Visitor Questions

Whether it's your first time visiting Miller Auditorium or if you're a returning patron, you may have some general questions about our facility. Select the topic you'd like to learn more about from the menu below. You may also be interested in our Ticketing Policies. If you have more specific questions, please call our Ticket Office at (269) 387-2300.

Bag Policy

In an effort to enhance the safety of our patrons, Miller Auditorium has adopted a best practices policy, consistent with policies being implemented at performing arts centers across the nation. Please note, when coming to Miller, bags and purses should be no larger than 4.5" X 6.5" or approximately the size of small handbag/clutch purse. Anything larger than that may be subject to search or you may be requested to return the bag to your vehicle. Backpacks of any kind are strictly prohibited. 

What to Wear

We do require the basics (shirt, shoes, etc.), but other than that, come as you like and be comfortable! Most patrons wear “business attire,” but casual is okay. It’s whatever makes you the most comfortable. We want you to enjoy the show.


Miller Auditorium is located on the campus of Western Michigan University at the corner of Stadium Drive and Howard Street in Kalamazoo, Michigan.

Directions to Miller Auditorium from Grand Rapids, Detroit, Elkhart, IN and Chicago, IL are available.

Maps of WMU and Kalamazoo are also available.

You may also get detailed directions from your location to Miller Auditorium by using WMU's Interactive Map. Click here to begin.

Using GPS or other online driving directions?

Please use Miller's physical address:
1341 Theatre Dr.
Kalamazoo, MI 49008


Parking is free and conveniently located in the parking ramp and surface lot next to the ramp. After 6 p.m. on performance nights, you do not have to put money in the meters in the parking ramp.

Preferred parking for Subscribers is located on the first level in the parking ramp.

For more information, see our detailed parking map.

Inclement Weather

Because we host touring productions with large casts and crews traveling across the country, Miller Auditorium rarely closes for inclement weather. If there are any performance changes due to weather, they will be communicated on our website and on Miller Auditorium's Facebook, Instagram and Twitter accounts. Per our ticketing policies, all ticket sales are final and there are no refunds, even due to inclement weather. 


An elevator is available in the lobby with access to all levels on house right. When purchasing tickets, patrons with difficulty walking should request seating on the right side of the theatre.

Accessible Seating

Miller Auditorium takes pride in maintaining its leading role in making the arts accessible to all. Click here for specific information about accessibility or call our Patron Services Manager at (269) 387-2320 for more information.

Food & Drink

Concession stations are available in the Orchestra and Grand Tier lobbies, serving light snacks, coffee and beverages.

Outside food and beverages are not allowed into the theatre. Purchased concessions items, bottled water and soda and Miller bar beverages with lids are allowed in the seating area.

Performance Length

In general, most shows performed at Miller Auditorium are two hours plus one 20-minute intermission. Most children’s shows are 60–90 minutes and generally do not include an intermission.

For specific show times, please call the Ticket Office at (269) 387-2300.

When Doors Open

Theatre doors open approximately thirty minutes before each performance. The Miller Auditorium Ticket Office and lobby open at least two hours prior to the performance.

Cameras & Recording

The camera policy will vary from show to show. While Miller Auditorium does not have a policy prohibiting cameras, many artists do. When an artists requests a “no camera” policy, our staff is legally required to enforce this on behalf of the artist. When in doubt, call the Ticket Office at (269) 387-2300 prior to the performance or ask the house manager on the evening of the event.

The use of video or sound recording devices is prohibited.

Emergency Phone Number

A Western Michigan University operator is on duty during all performances and can be reached at (269) 387-5555. Patrons are asked to give sitters the name of the show and their seat locations so they can be found in the theatre.


In September 2014, Western Michigan University became a tobacco free campus. More information:

WMU Tobacco Free


For most performances, we distribute complimentary house programs. Some performances have souvenir programs available for sale.

Show Merchandise

Most productions have show merchandise available for sale prior to the performance, at intermission and at the conclusion of each performance.

Dining & Hotels

There are many restaurants and hotels in the immediate area. You can view our dining or hotel recommendations, or visit Discover Kalamazoo for a local list of hotels and restaurants.